Full refund will be given on any item that is not suitable for the purpose you bought it for as long as item is not used and still in original condition you received it and returned back within 14 days of receipt if the item is a stock item. If the item is a special order (ordered in at the customers request from a supplier) the returned items will be subject to a 25% restocking charge and deduction of all postage costs. Any items that are PCB components are non-returnable.
Any item returned for refund will be minus any outgoing postage cost and return postage is at buyers expense and is recommended to use a recorded delivery service for us to process a refund
Any items that require returning please notify via email with your query and we will be happy to assist
We will not accept warranty claims for diy fitting of components by none trained persons. Returned items will be inspected by our own qualified engineers or returned to our supplier for inspection. Items that have been unpacked and fitted and are not in the original re-saleable condition will be returned to the buyer and no refunds will be given. We reserve the right to offer either a replacement part or a full refund for returned items.
FAULTY PARTS – THE FOLLOWING INFORMATION MAY BE REQUIRED
- Warranty on all parts is dependant on the manufacturers policy; this may be between 3 and 12 months. (Please contact us for the correct warranty period for any faulty parts).
- Date that the part was fitted and when it failed.
- All faulty parts must be returned with a detailed engineers report explaining the fault.
- Confirmation that the part was fitted by a qualified engineer trained to work on the manufacturers equipment.